Intervention through Telephone, Email, letter or chat.

The helpdesk extends emotional support and guidance to the depressed, stressed or distressed when they feel there is no one to turn to.

• The helpline functions from 10:00 am -7:00pm between Monday to Friday.
• Trained counselor on the shift attend to the calls received at the center. The counselor are committed persons, non judgmental and empathetic listeners.

Once we receive the call our Operational Strategy of Helpdesk is as follows::

• DIAL HELPLINE: (Client contacts helpline by dialing the number 4600-4600).
• Greetings: GM/GA/GE Helpline, How can I help you? (Team picks the call in two rings and responds in the language the caller understands (Hindi/English/Telugu).
• INTERVENTION BASED ON TYPE OF CALL
  Depending on the nature of the call ---counselor would provide assistance over the phone and respond to the call.
• Telephone Assistance: Establish Rapport, Listen, understand their needs and problems, Assess and analyze the situation, Respond/counsel as per the need Provide Information, do Tele Counseling and Guidance.
• Provide Information and Referral to appropriate Agency or service for further long-term care and support
• If the caller requires Direct Counselling he is referred to our Drop In Counselling center for face to face counselling. Also if the Client requires clinical intervention our Clinical Psychologist will provide intervention, therapy and treatment as per the need of the client
• END CALL WITH GREETINGS

Respond to the emails, sms and letters
If any one in need of emotional support and guidance writes to us through letter, email –we would respond to them in the email or through writing a letter.